Shipping policy

 

Shipping policy

Where we ship
We currently ship across Canada only. All prices are shown in Canadian dollars.

Dispatch and delivery
Orders are processed and dispatched within 1–3 business days. Delivery typically takes 5 to 8 business days, with tracking sent by email once your order is on its way. Orders placed on weekends or public holidays are dispatched the next business day.

Please note that delivery estimates are not guaranteed and may occasionally be affected by factors outside our control, such as courier delays.

Shipping cost
Standard tracked shipping is $5.99 CAD. Shipping is free on orders of $50.00 CAD and over.

Duties and import charges
All import charges are included in the price you pay at checkout. There is nothing further to pay when your parcel arrives.

If something goes wrong
If your order has not arrived within 21 business days, contact us at info@whitethornandwillow.com and we will either replace it or refund you in full. If tracking shows your parcel as delivered but you cannot find it, check with neighbors and your local depot first, then get in touch.

Incorrect addresses
Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched.